Quality Care

Quality Care, Clinical Outcomes, Best Practices, Patient Satisfaction Make UHS THE Provider of Choice

UHS asks our referral sources, patients and employees to rate their satisfaction with our facilities, programs and services.

2016 Results

  • 66 UHS behavioral health facilities participated in a referral source satisfaction survey
  • Nearly three out of four of our referral sources contacted indicated that UHS facilities are their provider of choice

UHS Facilities Outperform the Industry on Quality Measures

Inpatient behavioral health facilities that are accredited by The Joint Commission are required to submit results of specific Hospital Based Inpatient Psychiatric Core Measures (HPBIPS).

The Joint Commission’s latest Annual Report indicated that the national average it reported for Inpatient Psychiatric Measures for 2015 was 90.3%.

Out of 122 UHS Behavioral Health facilities reporting data to The Joint Commission for 2015, 70% of our facilities had an accountability score of greater than 95%, well above the national average and 87% had accountability composite scores about 90.3%.

Nationally — only 43.8% of all facilities reporting on these measures scored greater than 95% (that includes the 122 UHS facilities).

The following charts show how the care we provide scores better than our peers

Exceeding the National Average and Competitors for Behavioral Health Care As Reported to CMS’ IPFQR Program

In 2015 (the latest year that data is available), 115 UHS Behavioral Health facilities submitted reporting measurement data as part of CMS’ Inpatient Psychiatric Facility Quality Reporting (IPFQR), used by over 1,600 behavioral health hospitals across the US to measure an overlapping (to TJC-tracked metrics) but broader set of core measure scores. UHS’ Behavioral Health division inpatient facilities’ results markedly exceeded the national averages in 9 out of 12 key indicators and surpassed the average scores of our major multi-facility operator behavioral health competitors in nearly all metrics.

UHS Facility IPFQR Core Measures Scores Highlights

  • 97% of UHS BH Facilities scored better than the national averages for Restraint Duration, Seclusion Duration, Alcohol Screening and Continuing Care Plan Completion
  • 94% of UHS BH Facilities scored better than the national averages for Continuing Care Plan Transmission
  • 89% of UHS BH Facilities scored better than the national averages for Tobacco Screening and Tobacco Treatment During Hospitalization
  • 77% of UHS BH Facilities scored better than the National Averages for Patient Flu Vaccine Screening and Patients Discharged on 2 or more Antipsychotics with documentation of appropriate justification
2015 UHS BH IPFQR Rates with CMS Comparison
2015 UHS BH IPFQR Rates with CMS Comparison
2014-2016 HBIPS/IPFQR CMS Comparison

Clinical Outcomes Report

In the first three quarters of 2016, UHS voluntarily measured and reported patient outcomes in 167 of our facilities for over 500 programs. We are one of the few behavioral health providers measuring outcomes. Beginning in 2017, all behavioral health providers will be required to measure and report outcomes.

UHS measured and reported outcomes for the following programs for ~100,000 admissions

Adult Inpatient

Adult Inpatient

Child/Adolescent Residential Treatment Centers

Child/Adolescent Residential Treatment Centers

Geriatric Inpatient

Geriatric Inpatient

Specialized military programs

Specialized military programs

Best In Class Academic Accountability

Patient and referral source satisfaction are important indicators for improving educational outcomes, school culture and community relationships. Feedback we received from our students, parents, guardians, community partners and staff this year position UHS Behavioral Health facilities as a leading provider of behavioral health treatment.

During the Fall school semester, 56 of our facilities collected over 4,600 survey responses about the treatment we provide.

UHS Sets High School Completion Record

In 2016, our facilities set a new high school completion record with 287 graduates.

In today’s competitive marketplace, it is more important than ever for a young person to complete their high school education. Research shows that completing high school leads to better job opportunities, higher earnings potential, the ability to go to college and most importantly a sense of personal pride for accomplishing this milestone. We celebrated the accomplishments of our students with commencement ceremonies held across the Division. Thousands of guests, dignitaries, local leaders, students, their friends, peers and family members attended and participated.

The Greatest Compliments Come from Patients

Each year we ask our patients to tell us about their experiences in our BH facilities. In just the past two years, over 630,000 patients have shared their opinions with us and completed our Patient Satisfaction survey.

In 2016, nearly 70% of our patients (over 300,000) completed our survey and scored our facilities 4.5 out of a possible 5.00.

Our patient satisfaction surveys are an important measure of the quality of treatment we provide.

Patient Satisfaction Survey Highlights

  • 92% of our patients report that they feel better at discharge than when they were admitted
  • 90% of our patients report that they were satisfied with the treatment they received at our facilities
  • 87% of our patients said they would recommend our facility to someone needing treatment

Here’s what our patients have to say about us.


CMS published data on complaint-driven surveys from 2011 to 2016 demonstrates that UHS behavioral health facilities fare better and experienced a lower percentage of inspections with incidents of serious citations (conditional and immediate jeopardies) compared to the national average and to our investor-owned, non-profit and government-owned peers.

UHS vs Peers

A large number of former and current staff members, including physicians, nurses, administrators and support staff dispute the story and make it clear that the article’s portrayal of our company, facilities and work differs completely from their experiences.

Read the full transcript of Karen Johnson's Interview