Home

Get the Facts About UHS

SETTING THE RECORD STRAIGHT

UHS is one of the largest and most widely respected hospital management companies, delivering compassionate, high quality care to millions of patients for nearly 40 years.

The assertions made by BuzzFeed in its recent article contain numerous factual inaccuracies and non-contextualized mischaracterizations of isolated events at a small minority of our 200+ facilities. BuzzFeed focuses on the anecdotal accounts of a handful of former employees while overlooking the fact that UHS is one of the most widely respected hospital management companies in the US and the United Kingdom. Every day and throughout our 40-year history, our facilities deliver compassionate, high-quality care to tens of millions of patients.

It’s important to understand that mental health facilities and the patients that we treat are complex and unique, and unlike traditional acute care hospitals or patients. Behavioral health care is highly specialized and personalized, and we treat people when they are most vulnerable. BuzzFeed’s article misses the mark on several important topics including our intake process, staffing, patient length of stay (LOS) and business practices. The result is a distorted, inaccurate and negative portrayal of UHS, our values and clinical performance record.

All UHS Behavioral Health facilities are fully accredited by independent organizations including The Joint Commission (TJC) whose rigorous accreditation and quality assessment protocols are widely respected throughout the healthcare industry. UHS facilities also maintain a strong track record of positive recognition on other evidence-based indicators including TJC Hospital-Based Inpatient Psychiatric Services and CMS’ Inpatient Psychiatric Facility Quality Reporting System. UHS’ consistent multi-decade record of positive achievements confirm that we are an industry leader in clinical quality.

Over the past four years, 83 UHS facilities were designated as Top Performers on Key Quality Measures® by The Joint Commission, and our Behavioral Health facilities have a lower percentage of serious survey inspection citations from CMS compared to our competitors. UHS’ commitment to quality is supported by significant investments in our programs, services and facilities.

We constantly look for ways to improve, and we take all feedback seriously. In rare cases where regulations identify areas of improvement, we devote all necessary resources towards proactive remediation and strive for sustained compliance. Our teams explore and follow clinical best practices for the services we deliver and cooperate fully with organizations that want to learn more about us, our facilities, our staff and our services.

In 2016, UHS BH facilities treated more than 456,000 patients. We place the highest importance on our values, the patients we serve and the thousands of dedicated staff who work every day to put patients first.

Our patients consistently report high levels of satisfaction with the care they receive. In the past two years (2015, 2016) over 630,000 UHS BH patients participated (a nearly 70% return rate) in the UHS behavioral health patient satisfaction survey. On a five-point scale (1 being low and 5 being very high satisfaction), UHS patients rated their overall satisfaction during this period at 4.5¹, with 92% indicating that they felt better after care². These results are clear evidence of each facility’s commitment to providing care to patients in a way that emphasizes high quality, patient safety and strong service excellence.

1. All scores are rounded up to the nearest decimal point. UHS’ BH Division scores were 4.47 in 2015 and 4.46 in 2016
2. See UHS 2015 Annual Report, at 21, available at http://www.uhsinc.com/media/310766/uhs_2015-annual-report.pdf